Every department, every phone number, every online tool, and every program the Village of Orland Park offers. From police dispatch to snowplow tracking, from permit applications to recreation registration — your complete guide to what Village Hall does and how to reach it.
Village Hall is the administrative hub of Orland Park's municipal government, housing the Mayor and Village Manager's offices, the Police Department headquarters, the Finance and Engineering departments, the Village Clerk's office, and several other core departments. Some departments — Recreation & Parks, Development Services, Public Works — are located in separate facilities around the Village. Hours for most departments are Monday–Friday, 8:30 AM–5:00 PM, except holidays. The Police Department operates 24/7/365.
Protecting and serving 58,000 residents with patrol, investigation, mental health response, and emergency management
The Orland Park Police Department is one of the largest and best-equipped municipal police departments in the southwest suburbs, with more than 130 sworn officers serving a community of 58,000 residents spread across 36 square miles. The department operates around the clock, 365 days a year, from its headquarters in Village Hall at 14700 Ravinia Avenue.
Over the years, OPPD has made significant investments in community-oriented policing, technology, and specialized response capabilities. The department uses in-car cameras, body-worn cameras, and license plate readers as part of its technology infrastructure. Its records management system connects to regional databases for faster information sharing with neighboring agencies and Cook County.
Orland Park has invested in dedicated mental health response capability — trained officers who specialize in responding to mental health crises, often working alongside licensed social workers. This model, increasingly common in progressive law enforcement agencies, helps connect individuals in crisis with appropriate community resources rather than defaulting to arrest or involuntary hospitalization. Residents can request a wellness check by calling the non-emergency line.
Keeping the streets clear, the water flowing, and the community functioning — year-round operations across 36 square miles
The Public Works Department is the backbone of day-to-day municipal operations in Orland Park, maintaining an extensive network of streets, sidewalks, water mains, sanitary sewers, storm sewers, traffic signals, streetlights, and other public infrastructure across 36 square miles. The department manages one of the most visible community services — snow and ice removal — as well as the less visible but equally critical water distribution system.
Orland Park's water supply comes from Lake Michigan, delivered via the Southwest Water Commission through Oak Lawn. The Village made the switch from local groundwater to Lake Michigan water on January 24, 1985 — a landmark moment in the community's infrastructure history that supported the rapid residential and commercial growth of the late 1980s and 1990s.
During winter storms, Orland Park's Public Works operates GPS-equipped snowplow trucks, and residents can track their real-time locations on the Village website. This allows residents to see which streets have been treated and when to expect service on their block. The Village uses a priority route system: major arterials (La Grange Road, 143rd Street, 159th Street, etc.) are cleared first, followed by collector streets, and finally residential cul-de-sacs and low-volume streets.
Household garbage collection is weekly; recycling is every other week (single-stream). Your specific collection day and recycling week depend on your address. The Village maintains an interactive map at orlandpark.org that lets you look up your exact schedule, print your recycling calendar, and set up reminders. Yard waste collection runs seasonally — typically April through December. Bulk item collection requires scheduling in advance. Large hazardous waste collection events are held periodically during the year at designated drop-off locations.
The OP311 system lets residents submit non-emergency service requests online or via the mobile app. Report potholes, streetlight outages, illegal dumping, overgrown vegetation blocking signs, water main leaks, and dozens of other issues. Each report is assigned a tracking number so you can follow its status. The system routes requests automatically to the appropriate department and helps Public Works prioritize and document service needs across the Village.
Building permits, business licenses, zoning decisions, property inspections, and downtown development — the gateway for all construction and development activity in Orland Park
Development Services is the department that residents and contractors interact with most when doing anything from putting up a fence to building a new home or opening a business. The department handles all aspects of the development review process: building permits, zoning variance and special use requests, plat reviews, business licensing, property inspections, and code enforcement.
The department also plays a central role in the Village's economic development efforts, particularly around the downtown Orland Park corridor along La Grange Road and the Main Street area — a priority focus for the Village's planning and redevelopment efforts. Development Services staff work with the Plan Commission and Zoning Board of Appeals, providing technical staff support for these citizen boards.
Illinois homeowners who do construction without required permits face potentially significant problems: stop-work orders, fines, required demolition of unpermitted work, and complications when selling the property (unpermitted work must be disclosed and can delay or kill a real estate closing). When in doubt, call Development Services at 708-403-5300 to ask whether your project requires a permit. The call is free; the fine is not.
Water bills, parking permits, budget transparency, and the fiscal management of Orland Park's $100 million+ annual budget
The Finance Department manages all aspects of the Village's financial operations, including budget preparation, financial reporting, accounts payable and receivable, utility billing, payroll, purchasing, and investment management. The department prepares the Village's annual budget document — a public record that details how every department spends its allocation — and the Comprehensive Annual Financial Report (CAFR), which provides audited financial statements.
For residents, the most common interactions with Finance are water/sewer bill payment, parking ticket payment, and obtaining commuter parking permits for the Metra SouthWest Service station lots at 153rd Street and 179th Street. Water and sewer are billed quarterly based on metered consumption. Bills can be paid online (24/7), by automatic bank draft, by mail, or in person at Village Hall.
If your water bill seems unusually high, contact the Finance Department. The Village has a leak adjustment policy that can provide bill relief for residents who experience a verified plumbing leak that caused abnormally high water usage. You'll need to show documentation that the leak was repaired. Also, Orland Park's water meters are now "smart meters" that can be read remotely — you can often identify leak spikes before the quarterly bill arrives by monitoring your usage through the Village's online portal.
Designing Orland Park's infrastructure future — from road reconstruction to flood prevention to the GIS maps that document every inch of the Village
The Engineering Department manages Orland Park's Capital Improvement Program (CIP) — the multi-year plan for major infrastructure investments — and handles technical review of all development proposals, subdivision plans, and traffic impact studies. The department also maintains the Village's geographic information system (GIS), which documents the location of roads, utilities, parcels, zoning districts, floodplains, and dozens of other data layers.
Orland Park's GIS portal at orlandpark.org gives residents access to a wealth of geographic data: zoning district boundaries (to see what land uses are permitted near your home), FEMA flood zone designations (critical for flood insurance requirements), parcel boundaries and ownership data, and infrastructure layers showing water mains, sewers, and utilities. These maps are updated regularly and are free to access. Real estate buyers, contractors, and business developers will find these maps invaluable for due diligence.
75+ parks, 650+ acres of open space, hundreds of programs, and a full schedule of community events — making Orland Park one of Chicagoland's finest communities for outdoor recreation
Orland Park's Recreation and Parks Department is justifiably one of the Village's most celebrated assets. With more than 75 parks totaling over 650 acres of parkland, a world-class Sportsplex complex, an outdoor aquatic center, fitness facilities, indoor and outdoor sports courts, and a packed year-round calendar of programs and special events, the department serves residents of every age and interest.
The department runs programs ranging from infant music classes to senior fitness, youth sports leagues to adult recreational basketball, nature camps to cooking classes. Its special events — particularly the outdoor summer concert series, Movies in the Park, the Taste of Orland Park, and the Turkey Trot 5K — are among the most beloved traditions in the community's annual calendar.
Keeping residents informed through the Village newsletter, eNews updates, social media, and the VOP Connect mobile app
The Communications Department manages the Village's public-facing presence: the official website (orlandpark.org), the quarterly Village newsletter mailed to all households, eNews email subscriptions, social media channels, press releases, and the VOP Connect mobile app. Signing up for eNews is the fastest way to receive Village alerts about road closures, service disruptions, event announcements, and important public meetings.
The VOP Connect app (free, iOS and Android) puts Village news, event announcements, recreation program registration links, and public meeting notices directly on your phone. The Village's eNews email list is equally valuable — subscribers receive advance notice of road closures, weather-related service changes, public hearing notices, and other timely information that often appears days before it reaches local news outlets. Both are free and take under two minutes to set up.
The professional administrator who translates Village Board policy into operational reality — overseeing all departments and managing the organization
Orland Park operates under the council-manager form of government, one of the most professionally respected models in municipal management. Under this structure, the elected Village Board (Mayor and six Trustees) sets policy and approves the budget, while the professional Village Manager handles all day-to-day administrative operations. The Manager serves at the pleasure of the Village Board and typically holds a master's degree in public administration or a related field.
The Village Manager oversees all department heads, prepares the annual budget for Board adoption, implements Board directives, manages intergovernmental relations, handles labor negotiations, and represents the Village in administrative matters. This separation of political leadership from professional administration is designed to ensure that municipal operations are managed efficiently regardless of election results.
The keeper of official records — minutes, ordinances, resolutions, FOIA requests, and the public's right to know
The Village Clerk is an independently elected official responsible for maintaining the Village's official records — meeting minutes, ordinances, resolutions, contracts, and all other official documents. The Clerk's office is also the point of contact for Freedom of Information Act (FOIA) requests, which allow any member of the public to request copies of public records. Under Illinois law, the Village generally has five business days to respond to a FOIA request.
Illinois's Freedom of Information Act gives every person the right to inspect and copy public records. To request Village records — contracts, police reports (also available through PD), building permits, emails, financial documents — submit a written FOIA request to the Village Clerk specifying the records you are seeking. Requests can be submitted online at orlandpark.org, by email, by mail, or in person. Most records are provided free or at minimal cost. A few categories (personnel records, ongoing investigations, attorney-client communications) are exempt. If your request is denied, you can appeal to the Illinois Public Access Counselor.
Recruiting and supporting the 500+ Village employees who deliver services to Orland Park's residents every day
The Human Resources Department manages employment for the Village of Orland Park's workforce — including full-time, part-time, and seasonal employees across all departments. The Village regularly recruits for positions ranging from police officers and firefighters (OFPD is separate) to engineers, program instructors, maintenance workers, and administrative staff.
The infrastructure behind the Village's digital services — from the 311 app to the website to the systems that keep Village operations running
The IT Department maintains the technology backbone of Village government — computer systems, network infrastructure, cybersecurity, the Village website, the OP311 reporting system, the Recreation registration platform, the permit portal, and all the enterprise software that Village departments rely on to serve residents. While residents rarely interact with IT directly, the department's work enables every online service the Village provides.
Orland Park's website offers a growing list of services available 24/7 without a phone call or trip to Village Hall. Here is the complete list of online capabilities as of 2025.
Available 24 hours a day, 7 days a week — no office hours required
Most Village departments operate Monday through Friday during standard business hours. The Police Department is the one exception — it operates 24/7. Some Recreation facilities have extended or weekend hours.
| Monday – Friday | 8:30 AM – 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
| Holidays | Closed (Village holidays posted at orlandpark.org) |
Departments at this location: Administration, Police HQ, Finance, Engineering, Village Clerk, Human Resources, IT
| Emergency | 9-1-1 (always) |
| Non-Emergency | 708-349-4111 (24/7) |
| Admin Office | Mon–Fri 8:30 AM–5:00 PM |
| Patrol | 24 hours / 7 days / 365 days |
| Admin Office | Mon–Fri 8:30 AM–5:00 PM |
| Sportsplex | Extended hours; check orlandpark.org |
| Aquatic Center | Seasonal (Memorial Day–mid August) |
| Fitness Center | Extended hours including weekends |
| Monday – Friday | 8:30 AM – 5:00 PM |
| Phone | 708-403-5300 |
| Online Permits | 24/7 at orlandpark.org |
| Inspections | Schedule in advance |
The Village Board meets on the 1st and 3rd Monday of each month at 7:00 PM in the Council Chambers at Village Hall, 14700 S. Ravinia Avenue. Meetings are open to all residents. A public comment period allows residents to address the Board on any topic. Agendas are posted at least 48 hours in advance at orlandpark.org. Meetings are also livestreamed and recorded on the Village's YouTube channel.
Some utilities are operated by the Village; others are provided by private companies or regional authorities that serve Orland Park. Here is the complete picture of who provides what.
Operated by the Village of Orland Park. Lake Michigan water delivered via Southwest Water Commission / Oak Lawn system. Billed quarterly. Pay at orlandpark.org or 708-403-5200.
Commonwealth Edison (ComEd). Report outages: 1-800-334-7661 or comed.com. Smart meters are standard throughout Orland Park.
Nicor Gas. Gas leak emergency: 1-888-642-6748 (call and leave immediately). Service: nicorgas.com · 1-888-642-6748.
Multiple providers serve Orland Park including Comcast/Xfinity and AT&T. Coverage varies by address. No Village-operated broadband as of 2025.
Contracted by the Village of Orland Park — contact Public Works at 708-403-5800 for collection questions. Schedule varies by address — check orlandpark.org.
Sanitary sewer operated by the Village; wastewater treatment by MWRD (Metropolitan Water Reclamation District). Flood control coordinated with MWRD's Deep Tunnel project.
Provided by the Orland Fire Protection District (OFPD) — a separate taxing body. Non-emergency: 708-349-0189. Emergency: 9-1-1.
Metra SouthWest Service (SWS) line serves Orland Park at 153rd Street and 179th Street stations. Parking permits via Village Finance at 708-403-5200. metrarail.com
United States Postal Service (USPS). Main post office: 14607 S. John Humphrey Drive, Orland Park, IL 60462. Additional locations at 9 S. La Grange Road. usps.com